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OpenLearning

Workplace Essentials Program

via OpenLearning

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Overview

Courses in this program:

(Click on the link below to join the individual course)

  1. Appreciative Inquiry
  2. Business Etiquette
  3. Business Acumen
  4. Business Ethics
  5. Change Management
  6. Civility in the Workplace
  7. Conflict Resolution
  8. Customer Service
  9. Customer Support
  10. Cyber Security
  11. Delivering Constructive Critism
  12. Developing Corporate Behaviour
  13. Handling a Difficult Customer
  14. Networking Outside the Company
  15. Networking within the Company
  16. Respect in the Workplace
  17. Responsibility in the Workplace
  18. Risk Assessment and Management
  19. Safety in the Workplace
  20. Team Building for Manager
  21. Teamwork and Team Building

Syllabus

  • Demonstrate clear and concise verbal and written communication skills, including active listening, empathy, and appropriate body language.
  • Work effectively within diverse teams, contribute to group decision-making processes, and resolve conflicts in a constructive manner.
  • Apply critical thinking and creative problem-solving techniques to tackle complex workplace challenges.
  • Prioritise tasks, set goals, and develop strategies for efficient time management to enhance productivity.
  • Embrace change and demonstrate resilience and adaptability in the face of evolving workplace demands.

Taught by

ECA Online

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