Learn essential interpersonal and professional competencies that drive workplace success through this comprehensive 10-hour course. Explore why soft skills are crucial for career advancement and discover the ten fundamental abilities every professional should develop. Master techniques for building stronger workplace relationships and enhancing your ability to connect with colleagues, supervisors, and clients. Develop effective communication strategies, problem-solving methodologies, and conflict resolution approaches that leverage soft skills principles. Practice applying these competencies to real-world workplace scenarios and challenging situations. Gain proficiency in setting SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals that align with your professional objectives. Understand the key components of the accountability cycle and learn how to implement accountability practices that benefit both individual performance and team dynamics.
Overview
Syllabus
- Discuss how soft skills are important to success in the workplace
- Understand the 10 key soft skills everyone should have
- Use soft skills to relate more effectively to others in the workplace
- Understand how to use soft skills to communicate, problem-solve, and resolve conflict
- Apply soft skills to specific situations
- Effectively set SMART goals
- Identify the components of the cycle of accountability
- Work toward achieving the benefits of accountability
Taught by
ECA Online