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Nielsen Norman Group

UX Leader: Essential Skills for Any UX Practitioner

via Nielsen Norman Group

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Overview

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Master critical leadership skills: driving design vision, translating UX into business value, communicating ideas and insights, and managing feedback. Create buy-in for UX and bring your team's vision to life.

Syllabus

What you will learn

Establish a foundation for leadership

  • Defining UX leadership
  • Leadership vs. management
  • Identifying your leadership strengths

Craft a UX and design vision

  • Communicate your vision
  • Translate vision into a UX roadmap
  • Build a UX culture

Translate UX into business value

  • Calculate UX impact for strategic influence
  • Map and measure UX improvements
  • Align UX to business metrics

Communicate ideas and insights

  • Publicize research findings and design direction
  • Present persuasively
  • Evangelize UX

Manage feedback

  • Give constructive feedback
  • Respond to subjective or unhelpful feedback
  • Discuss and implement design changes

Taught by

Anna Kaley, Rachel Krause, Evan Sunwall

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