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Nielsen Norman Group

Screening Research Participants with Screener Surveys

via Nielsen Norman Group

Overview

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Select the best study participants for improved user research outcomes. Identify the traits of an ideal participant. Design screener surveys that effectively find good candidates. Analyze screener data to confidently select participants.

Syllabus

Course Curriculum

Making the Case for Participant Screening (3 Lessons, 16 min)

  • Course Overview & Downloads
  • Screening vs. Recruiting
  • The Cost of Not Screening Effectively

Targeting the Right Participants (8 Lessons, 75 min)

  • Demographic Segmentation
  • Geographic & Psychographic Segmentation
  • Behavioral Segmentation
  • Segmentation Best Practices
  • Define Your Selection Criteria
  • Watch Me Define Selection Criteria for a Real Study
  • Watch Me Create a Recruitment Matrix for a Real Study
  • Convenience Samples: What to Consider

Creating a Screening Plan (5 Lessons, 52 min)

  • Screening Plans: Quick Overview
  • Screener Methods: Surveys vs. In-Person vs. Calls
  • Screening Approaches: Automated vs. Manual Screening
  • Screening Approaches: Double Screening
  • Screening Tool Considerations

Crafting an Effective Screener Survey (10 Lessons, 86 min)

  • What Makes a “Good” Screener Survey?
  • How to Structure Your Screener Survey
  • Watch Me Use Selection Criteria to Outline a Screener Survey
  • Open-Ended vs. Closed Questions
  • Write Good Survey Questions
  • Help Candidates Respond to Your Questions
  • Prevent Biased Answers & “Gaming” the Survey
  • Setting Up Survey Logic
  • Can You Stop Cheaters & Professional Testers?
  • Plan for a Pilot Survey

Evaluating, Analyzing, and Storing Screener Survey Data (5 Lessons, 57 min)

  • You’ve Launched Your Screener! Now What?
  • Watch Me Prepare Screener Data for Analysis
  • Watch Me Choose Study Participants from Screener Responses
  • Making the Most of Your Data, Participants, and Screeners
  • Conclusion

Taught by

Therese Fessenden

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