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Nielsen Norman Group

New UX Managers

via Nielsen Norman Group

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Overview

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Learn from one of the world’s most experienced UX managers. Managing people in user experience presents special challenges related to working cooperatively, yet assertively, across functional groups. Leave with strategies you can apply immediately.

Syllabus

What you will learn

Build and organize your team

  • Assess and prioritize work
  • Optimize time management
  • Determine roles and responsibilities
  • Establish best-practice processes
  • Create and track a budget
  • Interview and hire UX talent

Communicate and promote your team’s success

  • Reporting to leadership
  • Working with other teams
  • Justifying costs

Effectively manage individuals on the team

  • Support a range of experience levels, from new UXers to leads
  • How to mentor and encourage
  • Dealing with performance issues
  • How to complete an annual review

Taught by

Janice Rohn

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