Management and Leadership Skills for Managers

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Provider

Coursera
Pricing

Paid Course
Languages

English
Certificate

Paid Certificate Available
Duration & workload

14 hours 3 minutes
Sessions

On-Demand
Subtitles

English

Found in

Overview

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Based on the best-selling book, The Manager's Handbook, by David Dodson. This course offers a practical, action-oriented framework for mastering key leadership skills that are critical in the business world. Focused on building high-performing teams, managing time effectively, leveraging feedback, setting priorities, and driving quality, the course provides proven techniques to help you lead with impact. You will learn to implement effective strategies that help improve team performance, make smarter decisions, and create a culture of excellence. These real-world skills will immediately apply to your management responsibilities, enhancing your leadership abilities and organizational impact. What sets this course apart is its combination of theory and hands-on application. Through clear, concise steps and actionable strategies, you will gain the tools to address real leadership challenges and achieve measurable results in your work environment. This course is ideal for aspiring or current managers, team leads, and business professionals looking to refine their leadership approach. No advanced experience is required, just a commitment to applying these skills for career growth and improved business outcomes. From The Manager's Handbook Copyright © 2023 by David Dodson. All rights reserved. Published by John Wiley & Sons, Inc., Hoboken, New Jersey. Used by arrangement with John Wiley & Sons, Inc.

Syllabus

Introduction: Five Must‐Have Skills from People Who Get Things Done

In this section, we explore outcome-based hiring by implementing standardized scorecards, leveraging team input, and using data-driven interviews to improve hiring accuracy and long-term organizational performance.

The 100-Day Window: The Greatest Leader

In this section, we explore the critical 100-day window for new hires, emphasizing structured onboarding to improve retention, reduce failure rates, and maximize return on hiring investment through clarity, support, and vigilance.

Instant Performance Feedback

In this section, we explore instant performance feedback (IPF) as a replacement for annual reviews, addressing recency bias and rigid ratings. It emphasizes continuous, real-time feedback to enhance engagement, accuracy, and employee growth.

The 360 Review

In this section, we explore implementing 360 reviews using structured templates to gather feedback from all organizational levels. We emphasize analyzing insights, creating actionable growth plans, and closing the loop to drive performance improvement and trust.

Coaching Underperformance

In this section, we explore a structured four-step process to assess coachability, design targeted development plans, and apply effective coaching strategies that prevent Set-Up-to-Fail Syndrome while maintaining team culture and accountability.

Breaking Up Is Hard to Do

In this section, we explore a structured approach to employee termination, emphasizing timely decisions, compassionate transition agreements, and clear communication to uphold dignity, maintain trust, and support organizational health.

Never Waste a Last Goodbye

In this section, we explore how structured exit interviews reveal root causes of turnover using the Three Cs framework, enabling organizations to act on feedback and reduce avoidable attrition through actionable insights.

Activity Is Not Progress

In this section, we learn that activity does not equal progress. By applying the OHIO Rule, compressing meetings, and mastering strategic 'no' responses, we protect our time to prioritize high-impact work and sustain long-term productivity and well-being.

Make Your Day to Make Your Month

In this section, we use the Eisenhower Matrix to prioritize tasks by importance, not urgency. Submit daily plans by 9:00 AM to stay aligned and focused.

Curing the Digital Disaster

In this section, we examine how digital distractions erode productivity and apply evidence-based habits to reduce low-value interactions. By mastering email efficiency and intentional communication practices, we reclaim 80+ minutes daily for high-impact work.

Seven Steps to Running a Great Meeting

In this section, we explore how defining clear meeting objectives, selecting role-relevant attendees, and pre-sharing background material in memo format enhances productivity. These practices shift focus from past updates to forward-facing decisions, improving collaboration and efficiency.

Delegating

In this section, we explore effective delegation using the SCS framework and IPF to align tasks with team capacity, co-create roles, and scale organizational impact through strategic, capability-based task distribution.

Five Questions

In this section, we explore how active listening and curiosity enhance professional judgment. By recognizing confirmation bias and seeking to understand diverse perspectives, managers improve decision quality and strengthen stakeholder relationships.

Finding and Using Mentors

In this section, we explore building a strategic mentor network using a scorecard to identify advisor types, apply six steps to access guidance, and evaluate input through pattern recognition for objective, informed decision-making.

Executive Coaching

In this section, we explore executive coaching as a process that builds self-directed leadership capability through guided reflection, distinguishing it from mentoring. Key concepts include the coach's role in fostering growth, applying structured methods, and evaluating coach suitability using defined criteria.

A Board of Advisors

In this section, we explore designing a board of advisors as a dynamic ideation engine. By applying the one-quarter rule and facilitating problem-solving forums, leaders enhance decision quality and accelerate progress while strengthening, not diminishing, their authority.

Key Performance Indicators

In this section, we explore how to transform historical data into actionable Key Performance Indicators (KPIs). You'll learn to design simple dashboards that distinguish past metrics from forward-looking insights for better decision-making.

The Operating Plan

In this section, we explore the operating plan as a strategic tool for prioritizing high-impact goals using SMART criteria, applying the Avoid-At-All-Cost method, and aligning team metrics to ensure focused execution and improved organizational performance.

Alignment Through Compensation

In this section, we explore how aligning variable compensation with KPIs and SMART goals enhances team alignment, driving performance through clarity, recognition, and culture rather than financial incentives alone.

Quality Drives Profit

In this section, we explore how consistent service quality enhances customer retention, reduces operational costs, and drives long-term profitability through customer-centric practices and sustained excellence in delivery.

Walk Behind the Tractor

In this section, we learn to distinguish between customers and end users, apply field observation to uncover unmet needs, and define product quality through real-world user experiences, emphasizing the importance of 'walking behind the tractor' to ensure solutions meet actual user contexts.

A Vow to Wow

In this section, we explore how to build sustainable competitive advantage by identifying customer segments with unique quality definitions, designing targeted value propositions, and delivering exceptional experiences through a consistent vow to wow.