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Nielsen Norman Group

Internal Research Panels: Streamline and Scale Recruitment

via Nielsen Norman Group

Overview

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Build a living panel of quality research participants that will reduce recruitment time and costs for years to come Save time and money by building and defending your panel. Build and maintain a high-quality pool of participants. Establish processes that support your panel in the long term.

Syllabus

Course Curriculum

What Pain Points Do Internal Research Panels Solve? (3 Lessons, 14 min)

  • Course Overview & Downloads
  • How Could a User Panel Benefit You?
  • Case Study: Issues That Caused Me To Build a Research Panel

Creating a Plan (3 Lessons, 44 min)

  • Making a Strong Business Case for Building a Panel
  • How to Identify Panelist Requirements
  • What Should Your Panel Be Capable Of (at a Minimum)?

Choosing Your Tools and Setup (3 Lessons, 36 min)

  • Lola’s Research Panel Shopping List
  • Types of Panel Management Tools
  • AI and Automation in Panels

Growing Your Panel (2 Lessons, 43 min)

  • Where to Find Your Panelists
  • Creating Your Opt-In Form

Maintenance and Governance of Your Panel (5 Lessons, 61 min)

  • Defining Rules for Panel Use
  • Creating Your Panel Request Form
  • Study Invitation Emails: Recommendations and Examples
  • How Many Panelists Should You Invite to Studies?
  • Help Wanted! Becoming the Panel Owner

Maintaining Your Panel Health (5 Lessons, 53 min)

  • Maintaining Participant Motivation
  • Tracking Panelist Engagement
  • Tracking Panel Representativeness
  • Watch Me Conduct a Panel Health Audit
  • Conclusion

Taught by

Lola Famulegun

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