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Nielsen Norman Group

Choosing AI Tools for Your Work: The PROVE Framework

via Nielsen Norman Group

Overview

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Systematically decide whether to adopt or reject any AI tool for you and your team. Defend your position on an AI tool with clear, definite reasoning rather than vibes. Navigate AI-tool overwhelm without testing every one you hear about. Ensure real speed and quality gains before fully investing in a tool.

Syllabus

Course Curriculum

Course Overview (3 Lessons, 15 min)

  • Too Many Tools, Too Little Time
  • The PROVE Framework: A Systematic Approach for Evaluating AI Tools
  • An Interactive Web Tool and an AI Prompt for Applying this Framework to Yourself

P - Problem Alignment (4 Lessons, 50 min)

  • Start With the Work, Not the Tool
  • Finding the "Sweet Spot" for AI Automation
  • Stop Automating the Wrong Tasks
  • Match a Tool to Your Task in 5 Minutes

R - Risk Assessment (6 Lessons, 75 min)

  • Why Risk Assessment Matters for Product Developers
  • The Two Tool-Focused Privacy Questions You Need to Answer
  • The Four Organization-Focused Privacy Questions You Need to Answer
  • Finding What Matters in a Privacy Policy
  • How to Interpret the Privacy Policy
  • Working Around Proprietary Data Constraints

O - Output Quality (4 Lessons, 45 min)

  • AI Doesn't Exist in a Vacuum
  • Defining Your Gold Standard
  • Running the Comparison (and Stress-Testing the Edges)
  • How to Put a Number on Quality

V - Velocity (4 Lessons, 40 min)

  • Your Leadership Probably Thinks “Speed = Value”
  • The 3 Categories of AI-Usage Time
  • Some Things Stay Slow; Others Get Faster with Time
  • Scoring Your Velocity

E - Experience (4 Lessons, 36 min)

  • What Does "Experience" Actually Mean?
  • The Invisible Sludge of Adopting New Tools
  • The Difference Between "Hard to Learn" and "Hard to Use"
  • How to Score the “Experience”

Final Decision & Recommendation (3 Lessons, 29 min)

  • Making Your Decision
  • Communicating Your Recommendation
  • Conclusion

Taught by

Caleb Sponheim

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