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Microsoft

Working with Connected Field Service for Dynamics 365 and Azure IoT

Microsoft via Microsoft Learn

Overview

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  • Configure IoT devices to remotely monitor customer equipment.

    In this module, you will:

    • Explain the beginning and end process with Connected Field Service
    • Explain and demonstrate the relationship between Customer Assets and IoT Devices
    • Identify the components used to remotely interact with Devices
    • Create automated processes for servicing equipment
  • Explore the integration of IoT Central with Dynamics 365 Field Service using Connected Field Service add-on in this module.

    In this module, you will:

    • Describe Connected Field Service and Azure IoT Central.
    • Create and define an application in IoT Central.
    • Build rules in IoT Central that escalate to Dynamics 365.
    • Register and send commands to devices.

Syllabus

  • Remotely monitor and service equipment with Connected Field Service for Dynamics 365 and Azure IoT
    • Remotely monitor and service customer equipment
    • Customer assets and device registration
    • Remotely interact with devices
    • Automate Connected Field Service
    • Design processes for Connected Field Service
    • Build Connected Field Service processes and automations
    • Module assessment
    • Summary
  • Using IoT Central with Connected Field Service for Dynamics 365
    • Using IoT Central with Connected Field Service Overview
    • Create an IoT Central application
    • Connecting to Connected Field Service
    • Exercise - Creating an IoT alert
    • Module assessment
    • Summary

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