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- Learn how to create powerful customer experiences for organizations.
This module explains the following concepts:
- How customer engagement apps can be used in an organization
- How Dynamics 365 and Power Platform can be used with customer engagement apps
- Learn how to get around in Dynamics 365 Sales and what you can do with it.
This module explains the following concepts:
- The Dynamics 365 Sales application and how organizations can use it.
- Core elements of the application and how to navigate within it.
- Management of customers in the application, and how to work with in-app marketing features.
- Microsoft Dynamics 365 Sales enables salespeople to build strong relationships with their customers, act based on insights, and close sales faster. Use Dynamics 365 Sales to track your accounts and contacts, nurture your sales from lead to order, and create sales collateral. This module focuses on introducing the Dynamics 365 Sales application and the first steps that an organization should take in setting up the application.
In this module, you'll:
- Learn about the key features of Dynamics 365 Sales and how it can help your organization.
- Configure key settings that organizations should customize when setting up the application.
- Set up the included security roles for sales users.
- The lead management capabilities in Microsoft Dynamics 365 let you connect with your customers in a whole new way. This module provides an overview of what leads are, and describes the different options for creating leads, managing them, and working with them throughout their lifecycle. It also provides information about qualifying and disqualifying leads. The more leads you have, the greater your chances of getting opportunities and successfully closing deals.
In this module, you'll:
- Examine the lead qualification process in Dynamics 365 from beginning to end
- Identify the different options that are available for creating and defining leads
- Use business process flows to manage the lead lifecycle
- Qualify and disqualify leads
- The opportunity management capabilities in Microsoft Dynamics 365 make it easy to manage opportunities and convert more leads. In this module, you'll learn how and when opportunities are used and managed in Dynamics 365. You'll also learn about the options for creating opportunities, their relationships with other records, and how to manage them throughout their lifecycle. By providing a complete view of the customer, Dynamics 365 helps you win more deals.
In this module, you'll:
- Identify scenarios where opportunities can be used.
- Create and define opportunities.
- Work with related opportunity records
- Manage an opportunity throughout its lifecycle.
- Microsoft Dynamics 365 helps organize and manage even the most complex product catalog to support your customers in customer engagement scenarios (for example, sales and column service). In this module, you learn how to define products, families, and bundles, take advantage of product properties, and define price lists. You also learn about pricing options for increased consistency and efficiency.
This module explains how to:
- Set up unit groups to help control how products are sold
- Create product family hierarchies that include product bundles and individual products
- Set up product pricing data by creating price lists and price list items
- Use discount lists to provide volume discount pricing
- You might sell different items using different processes. However, you must set up at least one sales process in Microsoft Dynamics 365 Sales. But you can set up other processes to match how your business works. Use sales order processing to automate your organization. Create and manage orders and support different sales processes such as creating and managing quotes, and working with orders, and invoices.
In this module, you will:
- Define quote records for opportunity records
- Work a quote through its entire lifecycle
- Add and revise quote product line items
- Deliver quotes to customers
- Learn to configure forecasts in Dynamics 365 Sales.
This module explains the following concepts:
- Configuration of forecasts based on specific needs.
- Available forecast management and advanced configuration options.
- Available premium forecasting features.
- Learn how to manage relationships with Dynamics 365 Sales.
This module explains how to:
- Discover best practices
- Manage relationship health with Sales Insights
- Recognize features of Sales Navigator
- Microsoft Dynamics 365 has multiple analytical options to help organizations drive business decisions that are based on past sales numbers and trends. For example, organizations can define custom views that show specific types of data, use charts to drill into more details about different sales-related records, or even analyze data by using external tools like Microsoft Excel and Microsoft Power BI.
In this module, you'll:
- Review analytical options
- Describe searching tools
- Utilize Power BI to view data
- Analyze data
