- Learn about Remote Assist.
In this module, you will:
- Learn about users and roles.
- Discover different device options.
- Learn how to make calls in the Microsoft Teams mobile app.
- Organizations that use Dynamics 365 Field Service to manage work orders can also enable their technicians to make remote assist calls in context of work orders.
In this module, you will:
- Launch Remote Assist mobile from a booking.
- Review relevant work order information.
- Post call information.
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Syllabus
- Get started with making Remote Assist calls
- Introduction
- Remote Assist users and roles
- Compare different device options
- Make Remote Assist calls
- Make calls in the Microsoft Teams mobile app
- Get answers to questions
- Check your knowledge
- Summary
- Integrate Dynamics 365 Remote Assist with Dynamics 365 Field Service
- Introduction
- Application setup and user configuration
- Make Remote Assist calls for Field Service work orders
- Make Remote Assist calls
- Use Field Service bookings on a HoloLens device
- Check your knowledge
- Summary