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- Discover how to build and implement agents effectively in Microsoft 365 Copilot Chat.
In this module, you begin building agents in Microsoft 365 Copilot Chat, starting with a template agent, and ending with a custom agent built for customer service scenarios.
- Learn how to create a conversational agent and ground its answers with knowledge sources in Microsoft Copilot Studio.
This module explains how to:
- Import a Dataverse solution.
- Build an agent in Copilot Studio using natural language input and configure advanced behavior settings.
- Navigate Copilot Studio's interface, including key sections in the Overview page like, Topics, Knowledge, and Tools.
- Control the agent's pretrained data by modifying its knowledge sources.
- Add internal and external data as agent knowledge sources.
- Learn how to customize your agent with tools that allow the agent to perform both scripted and generative tasks.
This module explains how to:
- Understand the difference between the tools available in Copilot Studio.
- Add prebuilt tools using connectors to perform real-time tasks.
- Build and test a custom agent flow that initiates an order cancellation.
- Control how tools are utilized.
- Link multiple elements like topics and actions into seamless conversational experiences.
- Learn how to customize your agent with triggers that enable the agent to function autonomously.
This module explains how to:
- Understand the purpose and structure of autonomous triggers.
- Create a trigger that activates when a new email is received in a monitored Outlook inbox.
- Test and validate your trigger with real-world data.
