Microsoft 365 and Agent Administration

This course equips you with the essential skills to deploy, manage, and scale Microsoft Copilot and custom Power Platform agents within your organization. You’ll learn to distinguish between standard built-in Copilot capabilities and the specialized functions of custom agents. The curriculum covers the operational lifecycle, teaching you how to assign and track Copilot licenses effectively while building a functional agent connected to a SharePoint knowledge source. Furthermore, you’ll utilize lifecycle reports to monitor engagement, identify underutilized tools, and decommission dormant agents to optimize resources. A dedicated module on Generative AI (GenAI) Literacy bridges the gap between technical administration and strategic oversight, connecting your daily management tasks to the broader AI governance landscape. By completing this course, you’ll be prepared to oversee AI deployments responsibly, ensuring that your organization harnesses the power of intelligent automation while maintaining robust security and compliance standards.

This course provides a comprehensive foundation for the essential tasks every Microsoft 365 administrator must master. You’ll move beyond theory to actively configure core Microsoft 365 services, including Exchange Online, SharePoint, Microsoft Teams, and Microsoft Entra ID. You’ll gain proficiency in critical administrative functions such as managing complex licensing requirements, configuring custom domains, and provisioning the mailboxes, sites, and teams that form the backbone of organizational communication and collaboration. To ensure your professional readiness, skills are taught through immersive, realistic scenarios that mirror day-to-day helpdesk and systems administration workflows. By navigating these practical simulations, you’ll develop the technical competence and strategic mindset required to manage tenant environments effectively. This hands-on approach ensures you can confidently maintain, secure, and optimize modern digital workspaces in any professional enterprise setting. By the end of this course, you will be able to verify tenant readiness, assign user-appropriate Microsoft 365 licenses, configure core objects (domains, mailboxes, lists, SharePoint, and Teams), and enforce access policies across all services. This course is for IT support specialists and junior administrators who are new to Microsoft 365 administration.

This course covers the Microsoft Purview ecosystem in depth, equipping you with the essential skills to manage organizational compliance and data governance. You’ll gain practical expertise in identifying key Purview solutions, configuring sensitivity labels, and deploying Data Loss Prevention (DLP) policies to secure sensitive information. You’ll learn to execute data access governance reports and effectively triage Communication Compliance alerts to maintain operational integrity. Learning is grounded in realistic, high-stakes compliance scenarios, ensuring you can apply technical knowledge to professional challenges. You’ll work through hands-on exercises such as auditing external access to data, enforcing Payment Card Industry (PCI) compliance standards, and conducting thorough investigations into policy violations. By the end of this course, you will be able to identify the purpose of each Microsoft Purview solution, explain sensitivity labels, build DLP policies, analyze SharePoint governance reports, and remediate Communication Compliance alerts. This course is for IT support professionals and junior compliance administrators who want to build skills in Microsoft Purview.

This course advances your identity and security administration expertise across the Microsoft 365 tenant and its critical underlying Azure and Entra ID configuration layers. You’ll gain a deep understanding of cloud-only authentication methods across diverse device platforms, allowing you to secure access effectively. By mapping Zero-Trust principles to native M365 controls, you’ll learn to implement robust security architectures. You’ll gain hands-on experience configuring Conditional Access policies in the Microsoft Entra admin center, interpreting the Identity Secure Score in the Defender portal, and utilizing Privileged Identity Management (PIM) to enforce just-in-time access. The training features immersive activities that simulate real-world security incidents and administrative escalations, requiring you to navigate and resolve issues across both Microsoft 365 and Entra surfaces, ensuring you are prepared for complex enterprise challenges.