Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

LinkedIn Learning

Winning Back a Lost Customer

via LinkedIn Learning

Write review
Corporate Finance Institute Ad

Build the Finance Skills That Lead to Promotions, Not Just Certificates

Learn More → Scrimba Ad

Get 20% off all career paths from fullstack to AI

Learn More →

Overview

Syllabus

Introduction
  • Getting a customer back
1. Understanding Lost Customers
  • Knowing when a customer is lost
  • Why customers leave
  • Solving attrition problems
2. Mission Impossible
  • Establishing contact patterns
  • Building attrition alarm systems
3. Win Customers Back
  • How to implement a reactivation system
  • Rekindle relationships and craft your messaging
  • How to deliver a reactivation campaign
  • How to track a reactivation campaign
Conclusion
  • Setting expectations for winning back lost customers
  • Customer reactivation resources

Taught by

Noah Fleming

Reviews

4.7 rating at LinkedIn Learning based on 470 ratings

Start your review of Winning Back a Lost Customer

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Sign up for free
Someone learning on their laptop while sitting on the floor.