Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

LinkedIn Learning

Talking to Customers

via LinkedIn Learning

Go to class Write review
CourseHorse Ad

Give the Gift That Unlocks Potential

Learn More → CodeSignal Ad

JavaScript Programming for Beginners

Learn More →

Overview

Coursera Flash Sale
40% Off Coursera Plus for 3 Months!
Grab it
Customer service reps must know how to actually talk with customers. This course covers tone, brevity, asking questions, and more.

Syllabus

Introduction
  • Introduction
1. The Fundamentals of Talking to Customers
  • Tone matters
  • Speak their language
  • Positive attitude and personality
  • Brevity over depth
  • Focus on results
2. Adding Value and Avoiding Mishaps
  • Stop talking and start listening
  • Ask the right questions
  • The power of body language
  • Avoid conversation killers
3. Ending on a High Note
  • Handling difficult conversations
  • Following up
Conclusion
  • Next steps

Taught by

Noah Fleming

Reviews

4.7 rating at LinkedIn Learning based on 1546 ratings

Start your review of Talking to Customers

Go to class

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Sign up for free
Someone learning on their laptop while sitting on the floor.