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LinkedIn Learning

Talking to Customers

via LinkedIn Learning

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Overview

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Customer service reps must know how to actually talk with customers. This course covers tone, brevity, asking questions, and more.

Syllabus

Introduction
  • Introduction
1. The Fundamentals of Talking to Customers
  • Tone matters
  • Speak their language
  • Positive attitude and personality
  • Brevity over depth
  • Focus on results
2. Adding Value and Avoiding Mishaps
  • Stop talking and start listening
  • Ask the right questions
  • The power of body language
  • Avoid conversation killers
3. Ending on a High Note
  • Handling difficult conversations
  • Following up
Conclusion
  • Next steps

Taught by

Noah Fleming

Reviews

4.7 rating at LinkedIn Learning based on 2347 ratings

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