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LinkedIn Learning

Serving Customers in a Continuously Changing World

via LinkedIn Learning

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Overview

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Discover the customer-focused solutions you need to deal with the challenges of a post-COVID world, including safety protocols, distribution issues, and aggressive attitudes.

Syllabus

Introduction
  • Customer service in the new normal
1. Adjusting to Your New Customer Service Workplace
  • Addressing new safety protocols in your workplace
  • Overcoming new challenges with your customer service team members
  • Handling today's new onsite challenges in customer service
2. Overcoming the New Challenges with Today's Customers
  • Communicating effectively with customers today
  • Dealing with upset customers in today's environment
  • Incorporating flexibility into your customer service efforts
3. Delivering World-Class Customer Service in Today's World
  • The importance of a positive attitude in customer service today
  • Showing empathy in the new customer service reality
  • Anticipating what your customer needs in customer service today
4. Conclusion
  • Thriving in the new customer service landscape

Taught by

David Brownlee

Reviews

4.7 rating at LinkedIn Learning based on 880 ratings

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