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LinkedIn Learning

Retail Customer Service Management and Coaching

via LinkedIn Learning

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Overview

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Discover how to manage young employees. Learn management and coaching techniques to bring out the best in a younger team.

Syllabus

Welcome
  • Effectively manage and coach young retail employees
1. How to Become a Great Leader
  • The three leadership styles
  • Understand your young retail employees
  • Communicate effectively with young employees
2. How to Train Your Young Retail Employees
  • Instill confidence in your young employees
  • Create successful retail management goals
  • The importance of policies and procedures in retail management
3. How to Manage a Young Retail Team
  • Motivate and inspire a young retail team
  • How to manage young retail employees
  • Overcome behavior issues with your young employees
4. How to Coach Your Young Employees
  • Conduct a one-on-one coaching session
  • Conduct a performance review
  • Empower your young employees

Taught by

David Brownlee

Reviews

4.7 rating at LinkedIn Learning based on 654 ratings

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