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LinkedIn Learning

Retail Customer Service

via LinkedIn Learning

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Overview

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Learn how to provide "rock star" retail customer service—the kind that gets you noticed by managers and keeps customers coming back.

Syllabus

Introduction
  • Delivering great retail customer service
1. Why Retail Customer Service Is Important
  • Employee benefits of top-notch customer service
  • How consumers benefit from excellent retail customer service
2. Create a Positive Attitude
  • Everyday rituals that create a positive attitude
  • Positive communication in retail customer service
3. Key Behaviors for Success
  • What customers need from their retail experience
  • Make a great first impression with customers
  • How to build rapport in 30 seconds or less
  • How to manage customer expectations
  • How to deal with upset customers
  • Powerful customer service questions
4. Retail Etiquette
  • How to greet retail customers
  • How to place retail customers on hold
  • How to keep waiting retail customers happy
Conclusion
  • Assess your retail customer service performance
  • Start applying your retail customer service skills

Taught by

David Brownlee

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4.8 rating at LinkedIn Learning based on 647 ratings

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