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LinkedIn Learning

Mastering Conversations in Retail Sales

via LinkedIn Learning

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Learn about the different kinds of conversations you're expected to have with retail customers, as well as how to navigate those conversations successfully.

Syllabus

Introduction
  • Why conversations matter
1. Beginner Retail Conversations
  • Starting a conversation with someone just walking into the store
  • How to respond to “Thanks, I’m just looking.”
  • Getting the customer to tell you what their goal is
  • Tell the customer a story about the product they're looking at
  • Goodbye: The final conversation
2. Intermediate Retail Conversations
  • “Does this dress make me look fat?”
  • When you don’t have time for a conversation
  • The conversation after the customer says no
  • How to talk to an angry customer
3. Advanced Retail Conversations
  • “Here’s what other people like you tried...”
  • Upselling the customer to a better (and more profitable) solution
  • Tell them when you’re not the best solution
  • Motivating yourself
Conclusion
  • Next steps

Taught by

Paul A. Smith

Reviews

4.8 rating at LinkedIn Learning based on 411 ratings

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