Managing Employee Performance Problems

Introduction

• The cost of poor employee performance

1. Employee Performance in Context

• Defining employee performance problems
• Cause 1: Organizational influencers
• Cause 2: New organizational challenges
• Cause 3: Absence of key leadership roles
• Cause 4: Common leadership weaknesses
• The solution: Effective performance management

2. Successful Performance Management Strategies

• Qualities of an effective coach
• Having a coaching mindset
• Coaching for emotional intelligence

3. Preparing the Coaching Plan

• Assessing the employee performance problem
• Crafting a coaching solution
• Using the science of goal-setting
• The roadmap approach

4: Executing the Coaching Process

• Planning the coaching delivery
• The coaching conversation using the EASE method
• Determining coachability and progress
• Managing a difficult coaching conversation

5. Ensuring Performance Management Success

• Embed continuous coaching
• The role of team culture
• Letting someone go
• Establishing your go-forward plan