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LinkedIn Learning

Listening to Customers

via LinkedIn Learning

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Overview

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Learn techniques and strategies that can help you bolster your critical listening skills—and, in turn, provide exceptional customer service.

Syllabus

Introduction
  • Why should we listen to customers?
1. Successfully Listening to Your Customers: The Basics
  • Critical listening skills: Getting started
  • Customer care: Being judgment free
  • Ask your customers the right questions
  • Use empathy to build trust with customers
  • Use body language in customer service
  • Maintain the right mindset to provide great service
2. Successfully Listening to Your Customers: The Techniques
  • Use the verify and clarify techniques to avoid mistakes
  • Provide solutions to customers
  • Manage unhappy customers
Conclusion
  • Keep improving!

Taught by

Noah Fleming

Reviews

4.7 rating at LinkedIn Learning based on 3312 ratings

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