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LinkedIn Learning

IT Service Management Foundations: Tools (2021)

via LinkedIn Learning

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Overview

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This course evaluates several ITSM tools for accessibility, auditability, efficiency, functionality, measurability, permissiveness, reportability, and upgradeability.

Syllabus

Introduction
  • Making the right choice for ITSM tools
1. Tools Included
  • Why these tools?
2. Considerations Covered
  • What are the considerations?
3. Accessible Consideration
  • Accessible
  • Notable tool features highlighting ServiceNow
4. Auditable Consideration
  • Auditable
  • Notable tool features highlighting BMC
5. Efficient Consideration
  • Efficient
  • Notable tool features highlighting Ivanti
6. Functional Consideration
  • Functional
  • Notable tool features highlighting EasyVista
7. Measureable Consideration
  • Measureable
  • Notable tool features highlighting ManageEngine
8. Permissive Consideration
  • Permissive
  • Notable tool features highlighting ServiceNow
9. Reportable Consideration
  • Reportable
  • Notable tool features highlighting BMC
10. Upgradeable Consideration
  • Upgradeable
  • Notable tool features highlighting Freshworks
Conclusion
  • The broader ITSM tool ecosystem
  • Next steps

Taught by

Jim Kerrigan

Reviews

4.5 rating at LinkedIn Learning based on 1324 ratings

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