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LinkedIn Learning

Handling Outsourcing Issues

via LinkedIn Learning

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Overview

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Learn about common issues that surface in outsourcing environments and find out how to practice appropriate recovery actions to address those issues.

Syllabus

Introduction
  • Recognizing and handling outsourcing issues
  • Things to know
1. Common Issue Causes and Indicators
  • Common outsourcing issues
  • Early issue indicators
  • Responding to issue indicators
2. The Contract vs. Reality
  • Contract terms vs. business needs
  • Delivery vs. contract differences
  • Unclear contract
3. Issue Management
  • Managing personnel changes
  • Pursuing root cause
  • Issues vs. disputes
Conclusion
  • Exercise: Predicting outsourcing issues
  • Exercise solution: Predicting outsourcing issues
  • Next steps

Taught by

Bob McGannon

Reviews

4.5 rating at LinkedIn Learning based on 44 ratings

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