Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

LinkedIn Learning

Engagement Evaluation Best Practices for Customer Success Management

via LinkedIn Learning

Write review
Coursera Ad

AI, Data Science & Cloud Certificates from Google, IBM & Meta

Learn More → OpenLearning Ad

Future-Proof Your Career: AI Manager Masterclass

Learn More →

Overview

Google, IBM & Meta Certificates – 40% Off
One Coursera Plus subscription covers most Professional Certificates on Coursera.
Unlock All Certificates
Learn how to evaluate your work as a CSM—and customer engagement overall—to determine what went well and what didn’t, as well as how to use this to improve future performance.

Syllabus

1. The Engagement Evaluation Process
  • Overview
  • The importance of engagement evaluation, part one
  • The importance of engagement evaluation, part two
  • The executive business review (EBR)
  • Executive business review best practice
  • The customer success roadmap

Taught by

PracticalCSM

Reviews

4.7 rating at LinkedIn Learning based on 263 ratings

Start your review of Engagement Evaluation Best Practices for Customer Success Management

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Sign up for free
Someone learning on their laptop while sitting on the floor.