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Learn the transferrable skills you can use to provide an outstanding customer service experience to internal stakeholders at your company.
Overview
Syllabus
Introduction
- Serving internal customers
- Preparing to dive in
- Defining internal customer service
- Identifying key customer relationships
- Developing strong workplace relationships
- Serving remote coworkers
- Working with difficult coworkers
- Using active listening techniques
- Communicating responsively
- Managing expectations with clear language
- Going the extra mile
- Taking ownership of problems
- Anticipating problems
- Defusing angry customers with the LAURA technique
- Avoiding toxic coworkers
- Anchoring your workplace attitude
- Continuing the journey to serve internal customers
Taught by
Jeff Toister
