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LinkedIn Learning

Customer Service: Motivating Your Team

via LinkedIn Learning

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Overview

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Bring out the best in every member of your team. Learn proven steps you can take to improve the performance of your customer service team.

Syllabus

Introduction
  • Motivate your team
1. Understanding Motivation
  • What true motivation is (and is not)
  • Understanding what motivates your team
  • We are all unique
  • The power of employee engagement
  • Meaningful work
2. Building a Strong Foundation
  • Establishing a compelling vision
  • Cultivating a supporting culture
  • Two key areas of focus for individuals
  • Effective quality standards
  • Clarifying values and goals
  • Removing barriers: Demotivators
  • Key steps for motivating remote employees
3. Bringing Out the Best in Your Team
  • Keys to empowerment
  • Assessing service interactions
  • Coaching for improved performance
  • Rewards and incentives
  • Celebrating success
  • The highest level of leadership
Conclusion
  • Your motivating future

Taught by

Brad Cleveland

Reviews

4.8 rating at LinkedIn Learning based on 599 ratings

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