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Customer Service: Motivating Your Team

via LinkedIn Learning

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Overview

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Bring out the best in every member of your team. Learn proven steps you can take to improve the performance of your customer service team.

Syllabus

Introduction

Motivate your team

1. Understanding Motivation

What true motivation is (and is not)
Understanding what motivates your team
We are all unique
The power of employee engagement
Meaningful work

2. Building a Strong Foundation

Establishing a compelling vision
Cultivating a supporting culture
Two key areas of focus for individuals
Effective quality standards
Clarifying values and goals
Removing barriers: Demotivators
Key steps for motivating remote employees

3. Bringing Out the Best in Your Team

Keys to empowerment
Assessing service interactions
Coaching for improved performance
Rewards and incentives
Celebrating success
The highest level of leadership

Conclusion

Your motivating future

Taught by

Brad Cleveland

Reviews

4.8 rating at LinkedIn Learning based on 365 ratings

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