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LinkedIn Learning

Customer Service: Managing Customer Expectations

via LinkedIn Learning

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Overview

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Learn how to manage customer expectations so customers leave satisfied and keep coming back.

Syllabus

Introduction
  • Set yourself up for success with good customer service
  • Understand the impact of unpleasant surprises
1. Techniques for Managing Customer Expectations
  • Find places where you can manage expectations
  • Use clear language to avoid surprises
  • Educate customers on what to expect
  • Understand why customers don't read
  • Adjust unreasonable expectations
Conclusion
  • Take action

Taught by

Jeff Toister

Reviews

4.7 rating at LinkedIn Learning based on 5120 ratings

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