Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

LinkedIn Learning

Customer Service: Managing Customer Expectations

via LinkedIn Learning

Go to class Write review
Udacity Ad

Get 50% Off Udacity Nanodegrees — Code CC50

Learn More → Coursera Ad

Gain a Splash of New Skills - Coursera+ Annual Just ₹7,999

Learn More →

Overview

Coursera Flash Sale
40% Off Coursera Plus for 3 Months!
Grab it
Learn how to manage customer expectations so customers leave satisfied and keep coming back.

Syllabus

Introduction
  • Set yourself up for success with good customer service
  • Understand the impact of unpleasant surprises
1. Techniques for Managing Customer Expectations
  • Find places where you can manage expectations
  • Use clear language to avoid surprises
  • Educate customers on what to expect
  • Understand why customers don't read
  • Adjust unreasonable expectations
Conclusion
  • Take action

Taught by

Jeff Toister

Reviews

4.7 rating at LinkedIn Learning based on 3120 ratings

Start your review of Customer Service: Managing Customer Expectations

Go to class

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Sign up for free
Someone learning on their laptop while sitting on the floor.