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LinkedIn Learning

Customer Service for Any Sector: Tips from a Hospitality Expert

via LinkedIn Learning

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Overview

Syllabus

Introduction
  • Five-star customer service
1. Elevating Customer Satisfaction
  • Making customers feel welcome
  • Making customers feel important
  • Personalizing the customer experience
  • Anticipating customers’ needs
2. Improving Communication
  • Using customers’ names
  • Active listening top tips
  • Improving your email response time
  • Keeping promises
3. Problem-Solving Skills
  • Developing a service attitude
  • Rectifying your mistakes
  • Taking ownership in customer service
4. Driving Customers Loyalty
  • Why is customer retention important?
  • Engaging customers
  • Asking for feedback
  • Acting on customers’ feedback
Conclusion
  • Ongoing customer service

Taught by

Sara Odorisio and CRFT Productions

Reviews

4.8 rating at LinkedIn Learning based on 411 ratings

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