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LinkedIn Learning

Communicating with Empathy

via LinkedIn Learning

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Overview

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Learn how to converse empathetically so you can improve your one-on-one conversations with coworkers and your team interactions in the workplace.

Syllabus

Introduction
  • Empathy as a path to productive conversations
  • Sharon's path to empathy
1. Understanding Empathy
  • What is empathy?
  • Empathy at work
  • The importance of professional empathy
2. Communicating with Empathy at Work
  • Laying the foundation for positive communication
  • Assess your coworker's communication needs
  • Evaluate your personal communication style
  • Approaching difficult conversations as a listener
  • Approaching difficult conversations as a speaker
  • Empathy in groups
Conclusion
  • Build successful and collaborative relationships today

Taught by

Sharon Steed

Reviews

4.7 rating at LinkedIn Learning based on 6886 ratings

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