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LinkedIn Learning

Building Trust

via LinkedIn Learning

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Overview

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Learn how to build trust to enhance and deepen your work relationships.

Syllabus

Introduction
  • Why trust matters more than ever
  • Trust drivers: Competency, empathy, and authenticity
1. Competency: A Trust Driver
  • Be results focused
2. Empathy: A Trust Driver
  • Convey your warmth and concern
  • Listen and empathize
  • Be intentional about touching base
  • Assume positive intent
3. Authenticity: A Trust Driver
  • Make sure your actions match your words
  • Self disclose to build trust
  • Avoid bias while detecting trustworthiness
4. Team Trust
  • Build team trust by extending trust
  • Prepare for inclusive hybrid team meetings
  • Structure hybrid meetings to build trust
5. Lost Trust
  • How to manage a betrayal
  • Apologize and make it right
Conclusion
  • Evolve with the shifting workplace

Taught by

Brenda Bailey-Hughes

Reviews

4.8 rating at LinkedIn Learning based on 386 ratings

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