Overview
Improve your listening and memory skills through proven strategies and practical techniques. Understand what it means to actively listen and retain key information in the workplace.
Syllabus
Module 1: Listening Overview
- Understand the importance of listening in daily communication
- Recognize the link between listening and memory retention
- Explore listening statistics and common retention gaps
Module 2: Listening Challenges
- Identify common barriers to effective listening
- Reflect on personal listening habits and distractions
- Practice techniques to overcome mental and technological interruptions
Module 3: Listening Types
- Distinguish between active, passive, and competitive listening
- Apply situational listening strategies in various settings
- Explore how listener roles and environments affect comprehension
Module 4: Listening for Understanding
- Follow a structured process to understand, evaluate, and respond
- Practice clarifying and paraphrasing to ensure retention
- Avoid common interpretation and evaluation roadblocks
Module 5: Strengthening Listening
- Use key words, link phrases, and sequencing to enhance focus
- Strengthen listening through feedback and body language awareness
- Develop attention, empathy, and presence as listening tools
Module 6: Ensuring Others Listen
- Review communication styles that support effective listening
- Provide meaningful, assertive feedback using structured models
- Understand how personal style affects others’ listening behaviors
Module 7: Memory Overview
- Define memory and its relationship to awareness and attention
- Differentiate between sensory, short-term, and long-term memory
- Explore concerns and misconceptions about memory
Module 8: Memory and the Brain
- Understand brain function and hemispheric dominance
- Learn how right- and left-brain traits influence memory processing
- Use brain-based strategies for optimal memory retention
Module 9: Improving Memory
- Apply the DRAGS method for memory improvement
- Practice reinforcement, association, and original awareness
- Use senses, visualization, and desire to increase memory retention
Module 10: Memory Techniques
- Learn and apply acronyms, associations, substitutions, and rhymes
- Explore visual, auditory, and tactile techniques for improved recall
- Combine writing, speaking, and self-care for memory optimization
Module 11: Memory Practice
- Apply learned techniques to remember names, numbers, and passwords
- Practice mnemonic devices, chunking, and flashcard strategies
- Create a daily routine to strengthen long-term memory
Taught by
Alan Zucker, Amy Sareeram, Cindy Morgan-Jaffe, Dr. Le'Angela Ingram, Michele Proctor, Natalya H. Bah, Heather Murphy Capps, Doris McMillon, Bascom Destrehan “Dit” Talley, and Marshall Scantlin