Overview
Learn strategies to lead your team through change and overcome resistance. Build coaching skills, apply structured tools, and foster team resilience.
Syllabus
Module 1: Course Introduction
- Welcome and introductions of participants and instructor
- Overview of course agenda and objectives
- Team presentations and class engagement expectations
Module 2: Understanding Change and Resistance
- Recognize natural reactions to organizational change
- Explore common roots of resistance to change
- Debrief initial team-based change exercise
Module 3: Stages and Impacts of Change
- Identify the five stages of change
- Use questionnaires to explore past and future change scenarios
- Share and analyze team responses and patterns
Module 4: Coaching Employees Through Change
- Apply effective communication and empathetic listening strategies
- Model positive behaviors to encourage adaptation
- Use change coaching tools to support employees
Module 5: Six Steps to Prepare for Change
- Step 1: Consider past change experiences and lessons learned
- Step 2: Understand the reasons behind the change
- Step 3: Assess implications of change for yourself and others
- Step 4: Identify and leverage personal and team strengths
- Step 5: Learn from others who have navigated change
- Step 6: Focus on cultivating a resilient mindset
Module 6: Application and Reflection
- Summarize course insights and personal growth
- Reflect on applying tools and strategies in real work settings
- Prepare action items for managing future change effectively
Taught by
Alan Zucker, Amy Sareeram, Cindy Morgan-Jaffe, Dr. Le'Angela Ingram, Michele Proctor, Natalya H. Bah, Heather Murphy Capps, Doris McMillon, Bascom Destrehan “Dit” Talley, and Marshall Scantlin