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Google

Change Management for Google Workspace

Google via Google Skills

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Overview

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This course is for deployment personnel of Google Cloud and its partner organizations who are tasked with managing cultural change and skill gaps of customers adopting Google Workspace, engaging sponsors and enlisting the support of customer stakeholders, communicating the anticipated changes to the customer and their users. It will guide you through the Workspace change management methodology and all phases of the customer journey.

Syllabus

  • Course Introduction
    • Course Introduction
    • Course Introduction Video
  • Change Management Methodology
    • Change Management Methodology
    • Methodology Introduction
    • Excite Phase
    • Enable Phase
    • Expand Phase
    • Embed Phase
    • Knowledge Check
  • Sponsorship and Engagement
    • Sponsorship and Engagement
    • Sponsorship and Engagement Overview
    • Excite Phase
    • Enable Phase
    • Expand Phase
    • Embed Phase
    • Create the Sponsorship Assessment
    • Knowledge Check
  • Organizational Analysis
    • Organizational Analysis
    • Organizational Analysis Overview
    • Excite Phase
    • Enable Phase
    • Expand Phase
    • Embed Phase
    • Create the Organizational Analysis
    • Knowledge Check
  • Communications
    • Communications
    • Communications Overview
    • Excite Phase
    • Enable Phase
    • Expand Phase
    • Embed Phase
    • Create the Communications Plan
    • Knowledge Check
  • Training
    • Training
    • Training Work Stream Overview
    • Excite Phase
    • Enable Phase
    • Expand Phase
    • Embed Phase
    • Create the Training Needs Assessment
    • Knowledge Check
  • Summary and Call to Action
    • Summary and Call to Action
    • Excite Phase Review
    • Enable Phase Review
    • Expand Phase Review
    • Embed Phase Review
    • Knowledge Check
  • Your Next Steps
    • Claim credential

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