Change Management for Google Workspace

Overview

6-week cohort with live MIT Faculty sessions. Learn to scale AI beyond the pilot stage.

Change Management for Google Workspace teaches you how to guide organizations through the adoption of Google Workspace.

Designed for deployment personnel within Google Cloud and partner organizations, this course explores the key fundamentals of Workspace change management, including:

Navigating the change management methodology across all phases of the customer journey
Engaging sponsors, recruiting Google Guides, and building internal support networks
Addressing cultural challenges, closing skill gaps, and maintaining clear communication with stakeholders and users

Syllabus

Describe the change management methodology by defining the tasks performed in each of the key work streams over all phases of the customer journey.
Engage sponsors and recruit Google Guides to provide support during the project.
Identify cultural change challenges and address skills gaps.
Explain how to most effectively deliver communications about the project.