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Trailhead

Empower Managers and Agents with Service Cloud

Salesforce via Trailhead

Overview

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Optimize your service center, answer questions everywhere, resolve cases fast, and delight your customers.
  • Hire, coach, and empower service agents to succeed on any channel.
  • Supercharge your agents with omni-channel tools and an intelligent service platform.
  • Drive profitability with customer self-service, mobile connectivity, and analytics.

Syllabus

  • Service Cloud Basics
    • Automate Your Service Process with Service Cloud
    • Resolve Cases Faster
    • Deliver Omnichannel Service
    • Learn About the Salesforce Platform Advantage
  • Improved Service with Commerce Cloud and Service Cloud Integration
    • Increase Service Excellence with Commerce Cloud
    • Improve Service with AI Agents

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