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FutureLearn

CRM Fundamentals and Practice

Trailhead via FutureLearn ExpertTrack

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Overview

AI, Data Science & Cloud Certificates from Google, IBM & Meta — 40% Off
One plan covers every Professional Certificate on Coursera. 40% off your first 3 months — limited time.
Unlock All Certificates
Boost your career in customer experience management

Learn how to improve customer experience using customer relationship management platforms such as Salesforce.

Syllabus

Courses under this program:
Course 1: CRM Fundamentals and Practice: Introduction to Salesforce
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Begin to understand how to use Salesforce CRM software to generate customer insights, in this introductory course.

Course 2: CRM Fundamentals and Practice: Salesforce Reports, Objects, and Data Management
-Continue learning how to use Salesforce in this course covering Salesforce reports, Salesforce objects, data management and more.

Course 3: CRM Fundamentals and Practice: Salesforce Automation and Best Practice
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Discover how to use Salesforce automation to make processes and workflows more effective, and explore CRM best practice.


Taught by

Laura Zuluaga

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