Trailhead Courses

Microcredential

Customer Experience Design for Customer Success

Optimize customer experience strategies, design impactful CX methods, and build lasting customer relationships for business success in the digital economy.

• FutureLearn
• 12 weeks, 4 hours a week
• On-Demand
• Paid Course

Microcredential

CRM Fundamentals and Practice

Learn to enhance customer experience using CRM platforms like Salesforce. Master insights generation, reporting, data management, automation, and best practices for effective customer relationship management.

• FutureLearn
• 12 weeks, 4 hours a week
• On-Demand
• Paid Course

Microcredential

Customer Experience and Success Management with Salesforce

Learn how to implement CX frameworks using Salesforce CRM technology and become a more effective customer success manager.

• FutureLearn
• 12 weeks, 12 hours a week
• Finished
• Paid Course

Microcredential

Customer Experience Management with Salesforce Training

Learn how to implement CX frameworks using Salesforce CRM technology and become a more effective customer success manager.

• FutureLearn
• 12 weeks, 12 hours a week
• Finished
• Paid Course