Trailhead Courses

Career Certificate

Customer Experience Design for Customer Success

Learn to design customer experience strategies that strengthen customer success through CX methods, metrics, stakeholder alignment, and customer relationship building.

• FutureLearn
• 12 weeks, 4 hours a week
• Self-Paced
• Paid Course

Career Certificate

CRM Fundamentals and Practice

Learn to use Salesforce CRM for customer insights, data management, reporting, and workflow automation.

• FutureLearn
• 12 weeks, 4 hours a week
• Self-Paced
• Paid Course

Career Certificate

Customer Experience Management with Salesforce Training

Learn how to implement CX frameworks using Salesforce CRM technology and become a more effective customer success manager.

• FutureLearn
• 12 weeks, 12 hours a week
• No Longer Offered
• Paid Course

Career Certificate

Customer Experience and Success Management with Salesforce

Learn how to implement CX frameworks using Salesforce CRM technology and become a more effective customer success manager.

• FutureLearn
• 12 weeks, 12 hours a week
• No Longer Offered
• Paid Course