Overview

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This course provides a practical, post-go-live roadmap for managing healthcare projects after implementation. Learners will explore how project work shifts once a system, workflow, or program goes live, and how to guide projects through adoption, stabilization, and performance evaluation. Through real-world healthcare scenarios, you will learn to identify and prioritize early stabilization issues, differentiate valid workflow and safety concerns from simple resistance to change, and design adoption support plans that help interdisciplinary teams navigate new ways of working. You will practice selecting meaningful process and outcome metrics, connecting results back to the original charter and business need, and integrating both quantitative data and frontline feedback into a balanced evaluation approach. The course walks you step-by-step through conducting post-implementation reviews, identifying lessons learned, and deciding when to adjust workflows versus when to pause changes to avoid fatigue. You will also learn how to design operational handoffs, governance models, and sustainment strategies that keep oversight, accountability, and monitoring in place long after the project team steps back. The course concludes with a comprehensive capstone plan that ties together sustainment, closure, and evaluation into a practical deliverable you can apply in real healthcare settings.

Syllabus

Adoption and Stabilization

In this module, you’ll explore what happens after a healthcare project goes live and why implementation is just the beginning of delivering real value. Using the North Valley RPM pilot as a practical case, you’ll examine the first 90 days post-go-live, learn how to identify and prioritize stabilization issues, and discover ways to support frontline teams through workflow changes that make new processes safe, reliable, and workable in everyday healthcare operations. Tip: Pay close attention to how adoption challenges are addressed with respect for frontline realities, as this is key to successful project sustainment.

Evaluating Outcomes and Performance

In this module, you’ll focus on how healthcare teams determine whether a project truly solved the intended problem and delivered meaningful results. You’ll revisit the original charter and success measures, compare process and outcome metrics, and practice choosing indicators that matter in clinical and operational settings. You’ll also learn how to combine dashboard data with frontline feedback and conduct post-implementation reviews that promote accountability and continuous improvement without blame. Tip: Think about how balanced evaluation approaches can improve future projects and support a culture of learning.

Continuous Improvement and Operational Ownership

In this module, you’ll examine how healthcare projects transition from short-term implementation to long-term operations. You’ll explore strategies to improve workflows without overloading staff, decide when to optimize versus redesign, and address change fatigue in high-pressure environments. You’ll also learn about operational handoff, governance structures, and long-term oversight to ensure responsibility, decision-making, and performance monitoring become part of routine healthcare operations. Tip: Consider how effective governance and operational ownership can sustain project benefits over time.

Sustainability, Closure, and Looking Forward

In this final module, you’ll learn how to responsibly and sustainably close healthcare projects while preparing for long-term success beyond the project team’s direct involvement. You’ll explore ways to maintain organizational engagement, build sustainment strategies, and complete a final handoff that clarifies ownership and follow-up structures. You’ll also connect closure, operational continuity, and capstone preparation into a practical approach that ensures healthcare projects remain effective over time. Tip: Reflect on how your sustainment and closure plans can support lasting impact and continuous improvement.