Overview

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By taking this course, you will master the principles of performance management to align individual employee goals with overarching organizational success. You will learn to articulate the true value of a formal performance management system and explore key organizational development practices that drive sustained growth. We will examine the core stages of Management by Objectives, evaluate how to apply modern quality management principles to products and services, and study a variety of performance-based incentive strategies that keep teams motivated and engaged. Using these practical frameworks, you will develop actionable skills to evaluate, coach, and elevate your staff. You will analyze the distinct advantages and disadvantages of different performance appraisal methods and master the techniques needed to conduct constructive, results-oriented performance management interviews. What sets this course apart is its seamless integration of day-to-day managerial feedback with formal system design—bridging daily praise and constructive criticism with high-level organizational quality frameworks, all while earning professional development credit toward your SHRM and HRCI credentials. Whether you are an HR professional, new supervisor, or experienced manager, this course provides a clear, structured roadmap to build a culture of accountability, deliver impactful feedback, and optimize workforce performance across your organization.

Syllabus

Performance Management System
- In this module, you will learn about the role performance management plays in human resource management. This module explores the Performance Management Cycle, elements common to most performance management systems, and key performance evaluation characteristics. You will also review a number of incentive-based approaches that encourage performance feedback, as well as consider the importance of fair measurements.
Performance Appraisal Methods
- In this module, you will learn about four different methods for performance appraisal and reinforce your understanding with several case studies. You will compare ranking and rating methods, considering their advantages and disadvantages, and then explore the benefits of an effective appraisal process. The module also reviews various methods for providing employees with effective and motivating performance feedback, such as 360-degree feedback.
Management and Organizational Development Practices
- In this module, you will learn how improving the performance of individual employees strengthens the performance of the organization as a whole. You will acquire knowledge of organization development and organizational change, such as Lewin’s Change Process Theory. The module explores how to manage people and affect performance, including Management by Objectives and workplace discipline. You will also learn about methods of quality management.

Taught by

MindEdge Learning

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