Overview

This course features Coursera Coach! A smarter way to learn with interactive, real-time conversations that help you test your knowledge, challenge assumptions, and deepen your understanding as you progress through the course. The CompTIA A+ Core 2 (220-1202) certification course provides essential knowledge and hands-on experience in IT support, focusing on operating systems, security, troubleshooting, and operational procedures. As you progress, you'll gain real-world IT skills that are directly applicable to daily tasks. The course will guide you through key topics such as Windows, macOS, Linux systems, mobile OS troubleshooting, and security practices, all essential for IT professionals. The course is structured to gradually build your expertise. You will start by understanding operating system architectures, installation methods, and management tools. As you move forward, you'll dive into essential security protocols, troubleshooting strategies, and operational procedures, ensuring you’re equipped with the necessary skills to work in varied IT environments. This journey prepares you for real-world IT tasks, from network configuration to device security and incident response. This course is ideal for those looking to begin or advance their careers in IT support. Whether you are starting out or looking to specialize, you’ll gain foundational knowledge for handling desktop, mobile, and network systems. A basic understanding of computers and networking is recommended, but no prior certifications are required. The course is perfect for those seeking to obtain the CompTIA A+ certification or anyone pursuing a career in IT. By the end of the course, you will be able to install, configure, and troubleshoot desktop and mobile operating systems, implement security measures, resolve software issues, and apply IT operational procedures in various real-world settings.

Syllabus

Operating Systems

In this module, we will cover the foundational aspects of various operating systems including mobile and desktop OS, installation methods, and configuration. We will explore Windows, macOS, Linux, and mobile operating systems, with a focus on installation, partitioning, and network configuration. This section also delves into key tools, such as command line utilities and system utilities, to help you troubleshoot and optimize OS performance.

Security

In this module, we will explore key security measures including physical and logical safeguards, malware protection, and defense against social engineering attacks. We will introduce Microsoft OS security tools like NTFS permissions, BitLocker, and EFS, along with mobile and web browser security solutions. Best practices for securing devices, networks, and workstations will also be emphasized.

Software Troubleshooting

In this module, we will dive into diagnosing and solving software issues across multiple platforms. Learners will be equipped with techniques for resolving Windows OS and mobile device problems, focusing on security-related issues, malware removal, and common troubleshooting strategies. Key skills in diagnosing and correcting system faults will be developed.

Operational Procedures

In this module, we will address key operational procedures, including change management, backup and recovery strategies, and personal safety protocols in IT environments. You will also learn about the importance of proper documentation, incident response, and licensing concepts, preparing you to handle day-to-day operations and security with professionalism and efficiency.