Operational Planning and Problem Solving

Managers are responsible for organizing work, allocating resources, and resolving operational challenges that affect team delivery. Effective managers must analyze problems, plan projects, coordinate resources, and adjust processes to improve efficiency. This course introduces the analytical and operational practices managers use to guide team execution. Learners explore how managers plan projects, estimate resources, monitor budgets, and diagnose operational problems. Throughout the course, workplace scenarios show how managers organize planning information using Excel spreadsheets, facilitate problem-solving sessions using Microsoft Whiteboard, and review operational performance data through Power BI dashboards. Learners evaluate workplace scenarios involving project planning, budgeting decisions, and process improvement initiatives. These scenarios highlight how structured analysis and data-informed decision-making support effective operational management. By the end of the course, learners understand how managers plan work systematically, allocate resources responsibly, and guide teams through operational problem solving.