Overview

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Created by Professional Scrum Trainers Glaudia Califano & David Spinks, and Endorsed by Scrum.org, the self-paced Effective Stakeholder Collaboration for Scrum Teams interactive course is designed for Scrum Masters, Product Owners, Developers, and anyone looking to strengthen how they work with stakeholders. This course goes beyond the mechanics of Scrum to focus on the human-centered skills, mindsets, and techniques needed to build trust, alignment, and shared ownership with stakeholders. Through an optimized mix of reading, videos, quizzes, and interactive activities grounded in real-world scenarios, you will learn how to identify and engage the right stakeholders, build empathy, and navigate conflict, with Scrum as the engine driving collaboration and value delivery. This course equips you to move beyond theory into the art of stakeholder collaboration, delivering value not only through your Scrum Team but through the partnerships you build across and beyond your organization. It is a highly practical step for anyone looking to take their collaboration skills to the next level.

Syllabus

The Importance of Collaborating with Stakeholders

In this module, we will define stakeholders in Scrum, explore their various roles, and examine why close collaboration is vital for success. Finally, we will cover practical techniques for discovering and categorizing stakeholders so you can engage with them effectively.

Early Stakeholder Engagement

This module explores how misalignment between the Scrum Team and stakeholders can affect outcomes, and why establishing alignment at the start of an initiative helps set Scrum Teams up for success.

Strengthening Relationships with Empathy

In this module, we will delve into empathy and what distinguishes it from sympathy. We will learn why empathy is key to collaborating effectively with stakeholders, and look at some examples of responding with empathy. Finally, we will explore how empathy can build strong stakeholder relationships.

Stakeholder Collaboration and Communication Strategies

In this module, we discuss how different stakeholders may require unique collaboration and communication approaches tailored to their needs and personality. We delve into approaches for understanding each stakeholder and adapting collaboration accordingly.

Maximizing Stakeholder Collaboration Using Scrum

In this final module of the course, we will explore how the Scrum framework fosters effective stakeholder collaboration. We will look at how the elements and rules of Scrum promote transparency, enable inspection and adaptation, and support continuous collaboration with stakeholders.