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Professional Skills: Communicating Your Best Self

Arizona State University via Coursera

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Overview

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Craft clearer messages and convey your intentions with confidence. This course equips you with essential communication strategies for emails, meetings, and in-person conversations. Your ability to communicate effectively defines how others perceive you — and how successfully you collaborate and lead. Developed with CommLabASU, Communicating Your Best Self gives you tools to refine your message across various channels: digital, written, and face-to-face. Through real-world applications and interactive learning, you’ll become more intentional, articulate, and emotionally aware in every interaction.

Syllabus

Using email to communicate

This module focuses on mastering effective email communication, a crucial skill in today's professional landscape. You will explore the common challenges and best practices associated with email, learn how to structure clear and concise messages, and understand the etiquette for professional correspondence. By the end of this module, you will be equipped to craft emails that convey your message effectively and professionally.

Using Video Meetings to Communicate

In this module, you will delve into the art of conducting and participating in productive video meetings. With the increasing prevalence of remote and hybrid work, mastering video communication is essential. You will learn how to prepare for, host, and engage effectively in virtual meetings, ensuring your message is heard and understood. This module will provide you with strategies to make your video interactions more impactful and efficient.

Communicating with Others In-Person

This module focuses on enhancing your in-person communication skills, which remain vital in any professional environment. You will learn how to engage in clear, confident, and impactful face-to-face conversations. Topics include understanding non-verbal cues, active listening, and strategies for effective dialogue. By the end of this module, you will be able to communicate more effectively and build stronger relationships in person.

Course conclusion

This concluding module provides the chance to provide feedback on the course content and structure, and officially mark your completion of the program.