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Coursera

ChatGPT for Work: Productivity & Automation with Custom GPTs

Knowledge Accelerators via Coursera

Overview

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Use ChatGPT to write faster, plan smarter, and automate routine work. In under 3 hours, you’ll learn beginner-friendly workflows you can apply immediately—at work, in school, or on personal projects. Why This Course Matters & Career Impact • Lightcast reports jobs asking for AI skills can carry a ~28% salary premium, and 51% of AI-skill postings are outside IT/CS—so AI-driven productivity is becoming relevant in almost every role. • In controlled workplace-style writing tasks, access to ChatGPT cut completion time by ~40% and improved output quality by ~18%; the biggest gains went to lower performers—making “how you use it” a real career advantage. Course Overview: What You’ll Learn • Foundations: how ChatGPT works + simple prompt patterns • Everyday workflows: writing, planning, troubleshooting, summarizing, and comparing options • Advanced features (with clear setup guidance): Voice, Canvas, Projects, Custom GPTs, Agent Mode, and apps/connectors • Responsible AI: verification habits, privacy, and safe sharing What Makes This Course Unique ✔ Real workplace scenarios (email, meetings, research, operations) ✔ Clear guidance on which features require a paid plan Who Should Take This Course • Professionals who want to speed up writing, planning, and research • Job seekers and students adding practical AI skills to resumes • Freelancers and small business owners streamlining repeat work • Anyone new to ChatGPT who wants a structured, hands-on start Access note (important): Many lessons can be completed with a free ChatGPT account. To complete 100% of the course material (advanced modes, Custom GPTs, Agent Mode, and apps/connectors), you’ll need a paid ChatGPT subscription.

Syllabus

  • ChatGPT Fundamentals: Understand and Use AI
    • Welcome to ChatGPT Fundamentals, where you'll dive into the world of AI and unlock the potential of ChatGPT for research, writing, brainstorming, and problem-solving. You’ll learn how to interact confidently with ChatGPT by crafting effective prompts, exploring its features, and verifying information. This module empowers you to use AI responsibly, ensuring you can share your work safely and efficiently. Join us to understand the workings of large language models and harness the power of AI to enhance your productivity and creativity.
  • Improve Everyday Work and Problem Solving with ChatGPT
    • Welcome to the module on enhancing your everyday work and problem-solving skills with ChatGPT. You'll discover how to leverage ChatGPT to write, revise, plan, and troubleshoot tasks more effectively. By refining your prompts, you'll gain clearer, more useful responses, and you'll explore tools like voice input and canvas mode to support complex workflows. Get ready to organize and manage your work with ChatGPT's modes and features, transforming how you approach writing, planning, and learning.
  • Integrate ChatGPT, Agents, and Connectors into Advanced Workflows
    • Welcome to the module on integrating ChatGPT, agents, and connectors into advanced workflows. You'll learn how to customize ChatGPT's behavior and extend its capabilities using custom GPTs and connectors. Discover how to manage complex, multi-step tasks with agent-based workflows, and explore the principles of responsible AI use to ensure informed decision-making. By the end of this module, you'll be equipped to personalize your ChatGPT experience and apply advanced AI features effectively and responsibly.

Taught by

Keith Gibson

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