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Trailhead

Connect with Customers Using Financial Services Cloud

Salesforce via Trailhead

Overview

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Use Financial Service Cloud features to collaborate with your customers.
  • Deliver connected custom experiences with the mortgage platform in Financial Services Cloud.
  • Learn how the insurance platform can help deliver connected customer experiences.
  • Deliver connected customer experiences with the insurance platform.
  • Use the insurance data model to plan, manage, and track your insurance business.
  • Help financial advisors and wealth managers gain a holistic view of client portfolios.
  • Share confidential client data in a secure and compliant manner.
  • Use Interaction Summaries to capture and share structured meeting notes.
  • Customize field sets and custom metadata types to support customers better.
  • Get a 360-degree view of customer relationships with contextual actions.
  • Manage your branches and track their performance with Branch Management.

Syllabus

  • Mortgage Mastery with Financial Services Cloud
    • Say Hello to Mortgages for Financial Services Cloud
    • Set Up Basic User Access to Mortgage Features
    • Set Up Advanced User Access to Mortgage Features
    • Set Up Borrower Access to Mortgage Applications in Experience Cloud Sites
    • Enable Document Tracking and Approvals
  • Insurance for Financial Services Cloud Admin Essentials
    • Say Hello to Insurance for Financial Services Cloud
    • Get Started with Admin Essentials
    • Set Up Advanced Access to Insurance Features
    • Enable Distributor Performance Management
    • Set Up Producers
    • Set Up a Portal for Independent Insurance Agents
  • Insurance Data Model
    • Get to Know the Insurance Data Model
    • Explore Insurance Policy Coverage, Assets, and Transactions
    • Work with Quotes and Group Contracts
    • Relate Producers, Policies, and Legal Entities
    • Say Hello to Insurance Claims
  • Record Rollups in Financial Services Cloud
    • Meet Record Rollups
    • Configure Record Rollups
  • Compliant Data Sharing in Financial Services Cloud
    • Get Started with Compliant Data Sharing
    • Set Up Compliant Data Sharing
    • Set Up Participants
    • Set Up a Financial Deal Record
  • Interaction Summaries in Financial Services Cloud
    • Learn About Interaction Summaries
    • Set Up Interaction Summaries
    • Work with Interaction Summaries
  • Custom ARC Graphs in Financial Services Cloud
    • Get Started with the Customizable Actionable Relationship Center
    • Set Up ARC for Retail Bankers
    • Create a Custom Relationship Graph
    • Add a Child Node to the Relationship Graph
    • Customize and Explore Record Pages using ARC Components
  • Branch Management in Financial Services Cloud
    • Get Started with Branch Management
    • Prepare Your Org for Branch Management
    • Set Up Branch Units and Bankers
    • Prepare Your Org for Record Association Builder
    • Bank with Branch Management

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