Overview
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Build advanced Confluence skills for IT management with training in automation, AI integration, security, collaboration, and reporting. If you want to use Confluence beyond basic documentation and apply it to real workplace workflows, this program helps you develop technical and operational skills used in enterprise environments.
You'll begin with platform fundamentals such as navigation, page creation, formatting, labeling, space structure, and system configuration. You'll then move into content and knowledge management, where you'll create documentation, organize content with taxonomy and templates, and build systems teams can find and trust.
You'll also explore collaboration and change facilitation through stakeholder communication, Agile workflows, training, and troubleshooting. As you progress, you'll develop skills in access and security management, including permissions, page restrictions, authentication practices, security protocols, and user management.
Later courses focus on productivity and automation through task tracking, templates, AI features, AI integration, process automation, API usage, and automation scripting. You'll also develop support and reporting skills by collecting feedback, analyzing usage data, building dashboards, and generating reports.
Hands-on projects include a knowledge base buildout, a team collaboration playbook, a security audit and remediation plan, an automation pipeline build, and an executive dashboard and reporting suite.
Syllabus
- Course 1: Platform Fundamentals
- Course 2: Content & Knowledge Management
- Course 3: Collaboration & Change Facilitation
- Course 4: Access & Security Management
- Course 5: Productivity & Automation
- Course 6: Support & Reporting
Courses
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In this course, you will learn how to manage user permissions, secure content, and maintain governance practices in Confluence environments. You will explore permission models, page restrictions, authentication basics, notification settings, permission management, security controls, and user management. You will work with view and edit rights, page-level access, MFA-related practices, and audit processes that support secure and compliant use of Confluence. You will also examine how permissions can be managed at scale, how security controls support organizational standards, and how user activity and access can be reviewed for compliance needs. The included project-based work will give you experience with security audit and remediation planning. This course focuses on access control, governance, and operational security practices for Confluence in organizational contexts.
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In this course, you will explore how Confluence can be used to support collaboration, stakeholder communication, and Agile workflows within teams. You will learn how to use mentions, inline comments, shared editing, status communication, sprint planning, retrospectives, training delivery, and troubleshooting practices. You will work through collaborative workflows that help teams communicate clearly, coordinate work, and improve adoption of Confluence practices. You will also examine how status updates can support stakeholder visibility, how Agile documentation can be managed in Confluence, and how training and troubleshooting can strengthen team effectiveness. The included project-based work will help you apply these skills in the context of a team collaboration playbook. This course focuses on enabling team workflows and improving collaboration practices in real organizational settings.
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In this course, you will learn how to create, organize, and maintain documentation that teams can find and trust. You will explore knowledge sharing, polished page creation, meeting notes, taxonomy design, content organization, template customization, and documentation review. You will use Confluence to share pages, structure content, document meetings, and build systems that improve findability and consistency. You will also examine how labels, hierarchies, and templates support content lifecycle management and how documentation can be reviewed and updated for accuracy and relevance. Through the included project-based work, you will apply these skills to the creation of a knowledge base. This course focuses on building maintainable documentation systems and improving the quality, structure, and usability of content in Confluence environments.
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In this course, you will build foundational Confluence skills for navigating, creating, and organizing content before moving into more specialized workflows. You will learn how to use the Confluence interface, create personal spaces, build page trees, and structure pages for clarity and discoverability. You will also explore page formatting, tagging and labeling, space organization, and system configuration. As you progress, you will practice creating pages, organizing hierarchies, improving readability with formatting elements, and applying labels to support search and navigation. You will also examine how Confluence spaces can be structured for teams and projects and how configuration changes can affect usability, performance, and stability. This course establishes the platform literacy required for the rest of the program.
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In this course, you will learn how to use automation, AI capabilities, and scripting workflows to improve efficiency in Confluence. You will explore task lists, task reports, data tables, templates, AI features, AI integration, workflow automation, API usage, and automation scripting. You will use Confluence to assign and track tasks, structure information in tables, reuse content through templates, and explore AI-supported features for content and workflow enhancement. You will also examine how AI-powered insights can be configured, how workflows can be automated, and how the Confluence API can be used to support integrations and scripting. The course includes a GenAI literacy module and a project module focused on building an automation pipeline. This course is centered on workflow efficiency, automation design, and AI-supported operational practices in Confluence.
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In this course, you will develop skills for collecting feedback, generating reports, building dashboards, and providing technical support to Confluence users. You will explore feedback collection, report basics, problem solving, technical assistance, data analysis, dashboard creation, and report generation. You will work with reporting workflows that surface platform activity, usage patterns, and other information relevant to stakeholders and decision-makers. You will also examine how dashboards can be built, how reports can be assessed and improved over time, and how support practices can help users work more effectively in Confluence. The course includes a GenAI literacy module focused on reporting and analysis, a career development module, and a project module on building an executive dashboard and reporting suite. This course focuses on visibility, support, and data-informed reporting practices.
Taught by
Professionals from the Industry