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High-Impact Feedback & Listening

Washington University in St. Louis via edX

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Not Currently Offered

Details

Not Currently Offered

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Provider

edX
Pricing

Free Certificate
Languages

English
Certificate

Certificate Available
Effort

1 week, 4-5 hours a week
Sessions

Not Currently Offered
Level

Beginner
Subtitles

English

Found in

In this course, individual performers learn how to deliver both positive and developmental feedback efficiently. They also learn how to be receptive to input and to listen to understand the speaker's intended message accurately. In the workplace, these skills help them to optimize and sustain their own and their coworker's performance.

Syllabus

Introduction: Learners take part in a “fact or myth” activity to gain critical information about giving and receiving feedback. The facilitator introduces the two types of feedback: positive and developmental.
Giving Feedback—Key Principles and STAR: Learners watch a video spoof called “Top Colleague” (a fictitious reality game show) that demonstrates poorly delivered feedback and subsequent poor receptivity to feedback. Learners discuss why the feedback in the video went wrong. The facilitator defines effective feedback skills and leads a discussion on the importance of meeting people’s personal and practical needs. Learners adjust the video judges’ feedback to encourage greater receptivity from the video contestants.
Building Your Listening and Feedback Receptivity Skills: Learners discuss the importance of being aware of Feedback Deflection Traps, Receptivity Techniques, and barriers to listening to accurately understand a message. Learners identify a Receptivity Technique that would help the video contestants demonstrate better listening skills.
The Feedback Discussion Model: Learners watch a video depicting a colleague in need of developmental feedback. The facilitator introduces the Feedback Discussion Model. Learners then watch a video that shows an employee efficiently delivering developmental feedback to the peer depicted in the earlier video.
Skill Practice—Giving and Receiving Feedback: The facilitator introduces the Feedback Planner. In groups of three, learners participate in three rounds of skill practice for delivering developmental feedback.
Applying Your Skills: In pairs, learners describe real-life opportunities they have for delivering either positive or developmental feedback back at work and plan their approach to those discussions.