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CodeSignal

Navigating Tough Conversations with Clarity and Empathy

via CodeSignal

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Overview

Master the skills to handle difficult conversations with clarity, empathy, and confidence. Learn to prepare, deliver feedback, listen deeply, and close discussions with positive momentum.

Syllabus

  • Unit 1: Preparing for High-Stakes Dialogue
    • Identifying Escalating Emotions
    • Considering Desired Outcomes in High-Stakes Conversations
    • Curious Conversations for Team Engagement
  • Unit 2: Delivering Clear, Constructive Feedback
    • Delivering Constructive Feedback Conversations
    • Constructive Feedback for Team Success
    • Coaching with Clarity and Intention
  • Unit 3: Listening to Understand, Not to React
    • Reflecting on Addressing Concerns Meaningfully
    • Asking to Understand in Action
    • Listening for Leadership
  • Unit 4: Closing Tough Conversations Effectively
    • Coaching Your Team on Closing Tough Conversations with Confidence
    • Closing Feedback Conversations with Confidence
    • Closing Tough Conversations Remotely

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