Channel emotions into productive outcomes by developing emotional agility, communicating effectively, and staying grounded under stress. Gain strategies to turn reactivity into intentional action.
Overview
Syllabus
- Unit 1: Make Your Emotions Work For You
- Decoding Your Workplace Emotional Signals
- Reframing Emotional Reactions in Terms of Values
- Applying Emotional Agility in Team Conflict
- Unit 2: Writing Resonant Emails
- Understanding How Emails are Interpreted
- Mimicking Communication Style
- Expressing Emotions in Professional Feedback
- Unit 3: Staying Grounded in Stressful Moments
- Guiding a Colleague Through Grounding Techniques
- Mapping Your Physical Stress Response
- Connecting Through Shared Physical Stress
- Unit 4: Giving Difficult Feedback
- Turning Missed Deadlines into Growth Conversations
- Navigating a Growth-Focused Feedback Conversation
- Guiding Challenging Conversations