This course explains the importance of emotions in making informed decisions and covers practical skills for managing emotional triggers and developing emotional intelligence.
Overview
Syllabus
- Unit 1: Understanding Emotional Intelligence
- Relevance of Emotional Intelligence in Leadership
- Empathetic Leadership One-on-One
- Reflecting on Emotional Reactions
- Unit 2: Managing Emotional Triggers
- Identifying Emotional Triggers at Work
- Managing Emotional Triggers Effectively
- Reframing Negative Feedback
- Unit 3: Emotion Regulation Strategy: Reappraisal
- Reinterpreting: Assume positive intent
- Reordering: Understanding and adjusting the value placed on the situation
- Repositioning: Viewing from a different perspective